Shipping Policy of Muffycarenie
Effective Date: December 31, 2024
Thank you for shopping with Muffycarenie. We are committed to providing a seamless shopping experience, and part of that is ensuring timely and reliable delivery of your purchases. Below is our comprehensive Shipping Policy, which outlines shipping methods, delivery times, and other important information.
By placing an order on our website www.muffycarenie.com, you agree to the terms and conditions set forth in this Shipping Policy.
1. Shipping Methods and Fees
We offer a variety of shipping options to meet your needs. The available shipping methods and their corresponding fees will be displayed during the checkout process.
Domestic Shipping (Within the United States):
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Express Shipping: 1-2 business days
International Shipping: We currently offer international shipping to selected countries. International shipping fees and delivery times will be calculated at checkout based on the destination.
Shipping Fees: Shipping fees are calculated based on the weight of your order, shipping method, and delivery destination. You will be provided with the shipping options and the corresponding costs before completing your purchase.
Free Shipping: We offer free standard shipping on domestic orders over $50. Free shipping applies only to orders within the United States and is available on qualifying purchases.
2. Order Processing Time
All orders are processed within 1-2 business days (Monday to Friday, excluding holidays). Please note that orders placed on weekends or holidays will be processed on the next business day.
Once your order is processed, you will receive an email with a tracking number to monitor the status of your shipment.
3. Delivery Times
Delivery times depend on the shipping method selected at checkout. While we strive to meet these estimated delivery times, please be aware that unforeseen circumstances such as weather conditions, carrier delays, or customs clearance may affect the delivery of your order.
Domestic Orders:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Express Shipping: 1-2 business days
International Orders:
- Delivery times for international orders vary based on the destination country. Standard international shipping typically takes 7-21 business days, while expedited international shipping can take 5-10 business days. Please note that customs processing may cause delays in some regions.
4. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment through our carrier’s website.
Please allow up to 24 hours for the tracking information to update after receiving the shipping confirmation email.
5. Shipping Restrictions
We currently ship to the United States and select international destinations. However, some countries may have restrictions on certain items, and we may not be able to ship to certain locations.
For international orders, customs duties, taxes, and fees may apply upon arrival. These charges are the responsibility of the customer. Please check with your local customs office for more information about potential duties and taxes.
6. Order Delays
While we do our best to ship your orders in a timely manner, we cannot guarantee specific delivery dates. Certain events outside of our control, such as weather disruptions, customs delays, or issues with the shipping carrier, may cause delays.
If your order has been delayed, please check the tracking information first. If you need further assistance, feel free to contact our customer service team at info@muffycarenie.com, and we will do our best to assist you.
7. Incorrect or Incomplete Shipping Information
Please ensure that your shipping address is correct and complete. Muffycarenie is not responsible for orders that are delayed or undelivered due to incorrect or incomplete shipping information. If you notice any errors in your shipping address, please contact us immediately at info@muffycarenie.com.
If the package is returned to us due to an incorrect address, you will be responsible for the cost of reshipping the order.
8. Damaged or Lost Packages
We take great care in packaging your items to ensure they arrive safely. However, in the rare event that your order arrives damaged or is lost during transit, please contact our customer service team within 7 days of receiving your package. We will investigate the issue and work with the carrier to resolve it.
- For damaged items, please provide clear photos of the damage to help expedite the process.
- For lost packages, please contact us as soon as possible. We will initiate an investigation with the shipping carrier to locate your order.
9. Signature Requirements
For certain high-value orders, we may require a signature upon delivery for added security. If a signature is required, this will be indicated during the checkout process. Please ensure someone is available at the delivery address to sign for the package.
10. Customs and Import Duties (International Orders)
For international orders, customs duties, taxes, and fees may be charged upon entry into the destination country. These charges are not included in the shipping cost and are the responsibility of the customer.
We recommend contacting your local customs office to learn more about potential import duties or taxes before placing your order.
11. Returns on Shipping Costs
Shipping fees are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect items). In cases of returns, you will be responsible for the return shipping costs, except in cases of damaged or defective items.
12. Contact Information
If you have any questions or concerns about our shipping policy or need assistance with tracking your order, please reach out to our customer service team:
Muffycarenie
Address: 3784 Bluff Street, Beltsville, Maryland, United States
Phone Number: 301-793-5813
Email: info@muffycarenie.com
Website: https://muffycarenie.com